Terms & Conditions

Theatreland eGift Voucher Terms and Conditions You are buying an eGift Voucher (voucher) from Theatreland Ltd (Theatreland), 167-169 Great Portland Street, 5th Floor, London W1W 5PF, United Kingdom (Company no. 6859176). Use of a Theatreland voucher constitutes acceptance of the terms and conditions listed below, and we therefore recommend that you read them carefully. It is your responsibility to check these terms from time to time to ensure you are aware of any changes which may have been made. It is your responsibility to ensure that you provide the correct email address. We will not be responsible for the incorrect delivery of a voucher due to an error by you (such as a mistyped email address). We will not be responsible for an emailed voucher that cannot be delivered due to the recipient's spam filters, firewalls, capacity of the mailbox, or any other factors outside of our reasonable control. Voucher redemption and validity Your voucher is valid to redeem against the purchase of tickets to all available shows at the redemption locations listed at https://www.mytheatreland.com/gift-redemption within 12 months of the purchase date of the voucher. Redemption of the voucher must be completed in accordance with the instructions provided with the voucher through Theatreland only. These vouchers cannot be redeemed against merchandise, food, or beverage purchases in venues. A voucher can only be redeemed for a show at least two working days in advance. The performance must start no sooner than two working days after the date you redeem the voucher. Full terms and conditions 1. These Terms and Conditions apply to the purchase and use of Theatreland vouchers. These legal terms and conditions incorporate and should be read in accordance with our standard Terms and Conditions (https://www.london-theatreland.co.uk/for-you/terms-conditions). 2. These terms apply to vouchers purchased online through any of Theatreland's UK theatre guide websites. 3. Theatreland reserves the right to update and change the terms and conditions of our Theatreland vouchers at any time. This does not affect your legal rights. 4. Your order for a voucher constitutes an offer to purchase a voucher from us and does not form a binding contract until accepted by us, and once accepted your order for a voucher is non-refundable. 5. The purchaser of a voucher has the right to cancel the eGift vouchers within 14 days of receipt provided that the eGift voucher has not been used. If you exercise your right to cancel, we will endeavour to refund the amount of the voucher to the original payment method used during ordering within 14 days of cancellation. To request cancellation please email us at vouchercancellations@mytheatreland.com. Please include a clear statement of the wish to cancel the purchase, provide evidence of purchase, details of name, phone number, email address, address, and details of the order to be cancelled. 6. Vouchers are sold inclusive of VAT and any other applicable taxes. Our VAT number is GB928218022. 7. Your voucher will be sent by email to the email address you enter as your email address together with the recipient email address, where entered, during the order. 8. The value of a voucher can be redeemed online at any of the following websites, https://www.mytheatreland.com/gift-redemption, as payment for the whole or part of a booking for any show(s), subject to availability, within the redemption period applicable to the voucher. 9. A voucher may only be redeemed for a show at least two working days in advance. The performance must start no sooner than two working days after the date of redemption. A voucher cannot be used for a performance that falls inside that period. 10. Theatreland vouchers are not redeemable directly with any of the theatres, venues, or ticket agents. 11. Voucher balance cannot be exchanged for cash or redeemed against the purchase of another voucher. 12. Unless otherwise indicated your voucher is valid for a period of 12 months from the date of activation (which for online purchases shall be the date of purchase). A voucher cannot be used after the expiry date, and any remaining balance will be removed, and the card will become invalid and no longer available for use. We have no obligation to remind or inform you of the expiry of your voucher, and it is your (or the recipient's) sole responsibility to ensure that any balance is used in full prior to expiry. 13. You are solely responsible for the safe keeping and security of your voucher following delivery. Theatreland cannot be held responsible for any balance lost on a voucher as a result of loss, theft, fraud or unauthorised use. 14. The re-sale of vouchers is strictly prohibited. You may not resell your voucher. 15. You may only use your voucher for your own personal non-commercial use. 16. Vouchers may not be used in sales or promotional activities including as giveaways or prizes in competitions without our prior written consent. 17. We reserve the right to cancel any voucher that we suspect have been resold or obtained in connection with an unauthorised sales or promotional activity. 18. Please retain an expired voucher as if an event for which tickets were purchased using a voucher is cancelled the amount paid using the voucher will be credited to the original voucher. For refunds where part payment was taken from a voucher the refund up to the value originally paid by voucher will be credited to your voucher in the first instance and any refund amount owing will be refunded to the other method of payment used (for example debit or credit card, PayPal, Apple Pay, Google Pay, Amazon Pay, or pay with bank transfer). 19. Personal data relating to your purchase or use of a voucher will be used in accordance with current applicable data protection and privacy legislation and our Privacy Policy, https://www.mytheatreland.com/privacy-policy. 20. We shall not be liable for any loss or damage arising from or in connection with your use of a voucher where such loss or damage arises from any cause beyond our reasonable control. 21. These voucher Terms and Conditions shall be governed by and construed in all respects in accordance with English law and the parties agree to submit to the exclusive jurisdiction of the English courts.